The Effect of Organizational Culture towards Total Quality Management (TQM) Implementation in Malaysia Public Organization

Abstract

The function of good culture of the organization can also help and support quality activities to be
implemented successfully within the organization. Therefore, this study aimed to investigate factors that
affect the implementation of Total Quality Management (TQM) in the government agencies in Malaysia.
Specifically the objective of this study is to determine whether a significant relationship exists between
organizational culture and TQM implementation. The quantitative survey method was used to collect the
data and Malaysian government agencies was chosen as the sample for this study by applying a
disproportionate stratified random sampling procedure. A total of 1,250 survey questionnaires was
distributed to 47 government agencies in Pahang and only 277 were returned, giving a response rate of 22
percent. The findings indicated that significant relationships exist between organizational culture and
TQM implementation. The study concluded with a discussion of the theoretical and managerial
implications, and suggestions for future research.