Volume 4, Issue 2, April-June 2017

SNO ARTICLE TITLE (ISSN 2454-2210) FILE PAGE NO
1 Relation among Occupational Experience and Occupational Specialty of the Personnel with Occupational Route in branches of Refah Bank, Tehran

Adel Haji Hosein Tehrani, Alireza AmirKabiri 

1-11
2 The Role of e-CRM in the Quality of Customer-Bank Relationship

Malek Dalir, Mohsen Entezari Zarch, Rana Aghajanzadeh, Shahin Eshghi

12-22
3 Developing a Strategic Planning Model using the Approach of Excellence EFQM Model (Case Study Cooperative Investment Guarantee Fund)

 Malek Dalir, Saeed Abesi, Aliakbar Ahmadi, Mohammadreza Daraei

23-35
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