International Academic Journal of Psychology and Educational Studies

  • ISSN 0000-0000

Performance Evaluation of Contractors of Shiraz Municipality using Balanced Scorecard

Fatemeh Rabet and Sayed Alireza Mousavi

Abstract: Contractors play a vital role in success or failure of projects. Therefore, organizations always use scientific approaches Performance evaluation and selection of contractors. The objective of this study is to evaluate performance of contracting companies using Balanced Scorecard (BSC). This is an applied research in terms of objective and is a descriptive-survey study in terms of methodology. This study was conducted using researcher-made questionnaire that its validity and reliability using Cronbach’s alpha. Statistical population consisted of all experts (85 members) of regions’ contracts and technical department and urbanism of Shiraz Municipality chosen through census sampling method. Results obtained from one-sample t test analysis through SPSS software and hypotheses testing indicated a significant difference between performance of contractors of Shirraz Municipality, optimal situation in terms of customer, internal affairs, growth, learning and financial aspect. According to the obtained findings, it is necessary to evaluate performance of contractors in Shiraz Municipality and select them based on considered collected criteria in this research

Keywords: Contractors, performance evaluation, Balanced Scorecard

Page: 7-15

Volume 2, Issue 1, 2015