M. Dalir, M. E. Zarch, R. Aghajanzadeh, and S. Eshghi, “The Role of e-CRM in the Quality of Customer-Bank Relationship”, IAJOBHRM, vol. 4, no. 1, pp. 51–60, Jun. 2017, Accessed: Nov. 03, 2026. [Online]. Available: https://iaiest.com/iaj/index.php/IAJOBHRM/article/view/IAJOBHRM1710006