The Relation between Work Engagement and Organizational Performance (Case Study: branches of Refah - e - Kargaran Bank in Kermanshah City)

Abstract

This study has already done with purpose of Investigating the Relationship between Work Engagement
and Organizational Performance. The research method was descriptive-correlational research. Statistical
population of this research is considered to all employees of branches of Refah - e -Kargaran Bank in
Kermanshah City. Sample size consists of 147 people who are available and full numbered. To collect
data, questionnaires of Sclaufeli et al for work engagement and Kaplan's and Norton's organizational
performance questionnaires were used. The questionnaire validity were reviewed and approved by a
survey of professors and experts in the field. The questionnaire reliability was assessed by Cronbach's
alpha coefficient that Cronbach’s alpha coefficient for work Engagement (0.731), work engagement
(0.810) and organizational performance (0.798) was obtained. All analyses of findings in this research
was done at error level=0.05 and using SPSS software and Smart PLS software. The results of data
analysis showed a positive and meaningful relation with error level lower than 0.01 between work
engagement and its components (energy, absorption, dedication) and organizational performance. Also it
showed that coaching, absorption and dedication are the only factors affecting on organizational
performance. In addition to, it showed that work engagement has the significant mediator role between
work Engagement and organizational performance of bank branches in Kermanshah. In general, based on
the research findings, it is suggested to management of Refah Kargaran bank branches of Kermanshah to
review in the work description and the tasks description through further analysis of work and to increase
the businesses options and to create an opportunity for freedom and decision-making of staffs and to
provide backgrounds of more feedback in work .