The Relationship between the Balanced Scorecard and (ISO) Standards in Improving Banking Performance

Abstract

The main objective of the research is to show the impact of the balanced scorecard under (ISO) standards on improving banking performance. The most important objectives of the study can be summarized as follows: - Providing an introductory framework on the concepts of the balanced scorecard, its dimensions and how to employ it, with ISO standards and its reflection on improving banking performance and presenting a set of suggested indicators that clarify the relationship between the balanced scorecard and (ISO) standards in improving banking performance. The research has reached a set of conclusions, the most important of which is that the use and analysis of traditional banking performance indicators only does not determine the real performance level of banks, so it is necessary to develop indicators to measure and improve banking performance according to what researchers suggested of indicators related to (ISO) standards and the dimensions of the balanced scorecard .