Artificial Intelligence-based Chatbots Consumer Support in ECommerce Applications

Abstract

Improving customer value has significantly determined success in the modern scene of fast-changing e-commerce.
This paper uses advanced tools, including Angular,.NET Core, and Node.js, to investigate the combination of artificial
intelligence-driven chatbots with whole online stores. This link solves operational problems related to inadequate realtime
support, lack of personalizing tools, and ineffective order processing, enhancing company performance and client
retention. Together with architectural diagrams, pseudocode examples, and use cases, the paper offers a thorough
overview of the implementation technique and discusses the later development of these achievements in e-commerce.