Quality of services in Police + 10 Offices from point of view of customers (case study: Abgarm)

Abstract

The present research intends to examine Quality of services in Police + 10 Offices from point of view of customers in Abgarm-Qazvin. Descriptive survey has been used as the research method. The statistical population consists of the customers who refer to Police + 10 in Abgarm-Qazvin. In general, 321 individuals among these customers attended in study. Convenient non-probable sampling has been used as the sampling method. Descriptive and inferential statistics including one-sample t-test, linear regression and hierarchical regression have been used for data analysis. The obtained results indicated that five dimensions of quality of services include physical factors, reliability, accountability, validity and empathy have a significant impact on customers’ satisfaction with quality of services in +10 Police Offices; further the customers’ satisfaction with quality of services has an intervening role in customers’ loyalty