Evaluating Hospital Information System in selected hospitals of Tehran city according to ISO 9241-10 standard

Abstract

Extensive use of Hospital Information Systems (HISs) has caused the task of evaluation of such systems to turn into an important tenet. The present study aims to assess Hospital Information Systems as the users of such systems perceived them during 2015 in “Bu Ali” and “Mofid” hospitals in Tehran city based on ISO 9241-10 standard. Basically, the standard ISO 9241-10 questionnaire was used as the evaluation tool. However the original questionnaire was shortened to 40 questions in order to help users to respond better; and reliability of the new version was approved through Cronbach’s alpha test method. Statistical population was consisted of all users of HIS in those two hospitals. Questionnaires were filled out by 180 users who were selected through a random sampling process. Data were analyzed using descriptive statistics (frequency percent and mean value) and SPSS 22 software package. Results showed that the highest level of users’ satisfaction from HISs in both hospitals was related to “adequacy for task performance”, while lowest satisfaction level was observed in Mofid hospital related to “being customizable” and in Bu Ali hospital related to “being self-explanatory” characteristics of the software. In general, system users in Bu Ali hospital were 62% satisfied by the Hospital Information System while users in Mofid hospital were 59.08% satisfied in this context