Studying the Impact of Organizational Citizenship Behavior on Organizational Effectiveness

Abstract

Organizational effectiveness is among the most complex and least tackled concept in the field of organizational behavior. In order to achieve and sustain organizational effectiveness, it is very important for an organization to understand the need of employees‟ discretionary efforts at the workplace. Earlier theories identified organizational effectiveness with increased productivity, profitability, prompt services and good morale of employees. However an organization can also be made effective by using such system which handles the employees carefully and make them fully committed to organizational goals. In the absence of the hardworking and dedicated employees, many organizations had not been where they are today. It is most probable that the hardworking and dedicated employees were not only performing their assigned duties or task but performing beyond the expectation of their employer to benefit the organization as a whole. The extra role performance where an employee performs his duties beyond the expectation of the employer has been termed as Organizational Citizenship Behavior (OCB). The present study aims to examine the impact of organizational citizenship behavior on organizational effectiveness in Jaiprakash Associate Ltd. (Cement Division), Noida. The study adopted a correlational approach by considering organizational citizenship behavior as an independent variable and organizational effectiveness as dependent variable. The sample of the study consists of 40 employees. For analyzing the data, correlation and regression analysis have been applied. Result shows that among the constructs of organizational citizenship behavior: altruism, sportsmanship and civic virtue have the highest and significant correlation with organizational effectiveness. The impact of organizational citizenship behavior on organizational effectiveness is also found to be significant. The following paper is divided into five sections where the first section introduces the concepts under study. The second section consists of literature review which unfolds the studies conducted in the last six years on the relationship between key variables and other variables. The third section explains the objectives of the study and research methodology consisting of hypotheses, sampling technique and research instrument used for the study. The fourth section is of data analysis and interpretation and the last section is about conclusion and discussion.